Terms and conditions of use


1. Site Name and ownership

1.1 These General Conditions of Sale ("Terms of Sale" or, alternatively, "GCS") govern the offer and sale of products distributed via the website www.agar-bike.com by the Regina Coeli Srl, Via Valentini n. 10, 59100, Prato, VAT / Tax Code 02243270978 Iscr. Reg. Of Prato Company on 21/07/2012. The site is owned by Regina Coeli Srl.

2. Scope of application of the GCS

2.1 The offer and sale of the Products on the Site constitutes a distance contract governed by Chapter I, Title III (arts. 45 et seq.) Of Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and Legislative Decree 9 April 2003, n. 70, which includes the rules of electronic commerce.

2.2  These Conditions of Sale apply to all contracts concluded with the Regina Coeli Srl on the Site.

2.3 The General Conditions of Sale may be modified at any time. Any changes and / or new conditions will be in force from the moment of their publication on the Website in the "Terms of Sale" section. Users are therefore advised to regularly access the Site and to consult before making any purchase, the latest version of the Conditions of Sale.

2.4 Applicable Terms of Sale are those valid on the posting date of the purchase order and are available in Italian language.

2.5  These Conditions of Sale do not regulate the sale of products by parties other than Regina Coeli Srl that are present on the site through links, banners or other hypertext links. Before engaging in transactions with these parties it is necessary to check their conditions of sale.

2.6 The user must carefully read these Conditions of Sale, which Regina Coeli Srl makes available in the "Terms of Sale" of the Site and of which he is allowed to store and playback, as well as any other information that the Regina Coeli Srl provides on-site, both before and during the purchase process.

3.  Shopping on site

3.1 The purchase of the Products on the Site is subject to registration, in accordance with clause 4 below, and it is allowed to users who hold the quality of consumers, both to users which is not of this quality. To individuals purchase is accepted only on condition that they have reached the age of eighteen.

3.2 Under Article. 3 paragraph 1, lett. a) of the Consumer Code remembers lining the quality of consumers' natural persons who, in connection with the purchase of Products acting for purposes not related to business, trade, profession or craft eventually carried out.

3.3 Regina Coeli Srl reserves the right to refuse or cancel orders that come (s) from a user with whom it has an ongoing legal dispute; (Ii) by a user who has previously violated these GTC and / or conditions and / or the terms of the purchase agreement with Regina Coeli Srl; (Iii) by a user who has been involved in any type of fraud and, in particular, in fraud related to payments with credit card; (Iv) by users who have issued false identification data, incomplete or inaccurate, or that they have not sent promptly to Regina Coeli Srl documents requested by the same or whether they have submitted invalid documents.

4.  Registration on the Site

4.1 Registration on the site is free. To register for the Site you must complete the appropriate form, by entering your name, address, place and date of birth, telephone number, e-mail address and password and click "Submit."

Registration on the site, by opening a personal account, allows the registered user ("Registered User"), of:

• save and edit their own data;

• access to all information relating to orders and returns;

• follow the order status;

• manage their personal data and update them at any time;

• take advantage of dedicated services that can be activated from time to time (eg: display of their "wish list", etc);

• express consent to the processing of their personal data to send by Regina Coeli Srl newsletter.

4.2 The login credentials (email address and password) must be preserved with care and attention. They can be used only by the user and can not be sold to third parties. You agree to keep it secret and to ensure that no third party has access to it. He also agrees to immediately inform Regina Coeli Srl to contacting you by mail at info@agar-bike.com or by telephone no. 0574 603223 in case of suspicion or becomes aware of an inappropriate use or undue disclosure of the same.

4.3 The Registered User warrants that the personal information provided during the registration process to the Site is complete and accurate and undertakes to keep the Regina Coeli Srl harmless against any damages, claims for damages and / or penalties arising from and / or any so connected to the breach by the rules on the registration on the Site or on the preservation of its login credentials.

5.  Cancel or change an order

5.1 To change or cancel an order you should contact promptly and in any event no later than 12 hours from order now Regina Coeli Srl via email at info@agar-bike.com or by telephone no. 0574 603223 ALWAYS indicating the reference number.

6.  Informations on orders and shipping status

6.1 When shipped, the User will receive the email address indicated in the order with the tracking number by which will track their purchases on the courier's website or through the call-center of the same.

7. Request copies of documents and master data changes

7.1 To request copies of tax documents and / or demographic changes, the User will have to contact the company via email at Regina Coeli Srl info@agar-bike.com or by telephone no. 0574 603223 ALWAYS remembering to indicate the type and the number of documents for which you are requesting the copy and / or correction.

8.  Product warranty

8.1 All products marketed by Regina Coeli Srl www.agar-bike.com on your site are covered by a legal guarantee of conformity, according to the effects of Articles. 128 et seq. D. LGS. n. 206 of 2005 of the Consumer Code.

9. Information on invoices, transfers and reversals

9.1 To contact the administrative service the customer must send an email to info@agar-bike.com or call n. 0574 603223, ALWAYS remember to indicate the order number or document number or invoice for which requests information.

10. Payment methods

10.1 Purchases made on agar-bike.com are safe and guaranteed and the payment can be made with either one of the following ways:

• Payment by Advanced Bank Transfer

• Payment by Credit Card

• Payment by Paypal

10.2 If paying by bank transfer the order will be handled only after the confirmation of the crediting of the total amount. Payment must be made within 3 days from the date of order. For a correct and quick handling of the order the customer must indicate the reason for order number, date, name and surname of the customer. Thereafter, the order will be automatically canceled. The availability of the selected product will be assessed at the time of 'accreditation. The transfer should be made payable to Regina Coeli Srl, Via Valentini n. 10, 59100, Prato (IT)

 

IBAN: IT 90 Z 01030 70500 000000435001, SWIFT Code: PASCITM1Y98

Bank: Monte dei Paschi di Siena, Agency of Quarrata (PT).

10.2 If the user chooses the bank Institute reference pay by credit card will authorize the charge amount of your purchase. In case of cancellation will be required from Regina Coeli Srl cancellation of the transaction and the transfer of the amount committed.

The release times depend exclusively on the banking system. Once the cancellation of the transaction the company Regina Coeli Srl can not in any way be held responsible for delays and / or damage caused by the banking system. Regina Coeli Srl reserves the right to require the User additional information or sending copies of documents proving the ownership of the paper used. In case of refusal Regina Coeli Srl reserves the right to not accept the conclusion of the contract. At no time during the purchase process by means of Regina Coeli Srl credit card is able to know personal information about the proprietor since the information is transmitted directly to the site of bank that handles the transaction, protected site.

10.3 Selecting the type of PayPal payment, the User will be redirected to a PayPal page, and payment will be made in the manner indicated therein. The information provided on the site PayPal will not be shared with Regina Coeli Srl but will be managed directly by the same. In the event of cancellation or non-acceptance by the Regina Coeli Srl the amount will be refunded to your PayPal account. Regina Coeli Srl is in no way responsible for delays and / or damage at this stage.

11. Shipping and Costs

11.1 The cost of shipping is borne by the User and will be calculated automatically based on the weight of items ordered system. 

12. Delivery time

12.1 The timing of delivery of goods vary in product shelf availability purchased (eg. If the product is available from the manufacturer) and the surrender procedures provided for the same. In any case the delivery date is indicative only and is in no way binding for Regina Coeli Srl.

12.2 Regina Coeli Srl makes use of couriers / carriers that offer the best quality / price ratio for the destination concerned: this allows us to offer our customers competitive prices and quality service. In no case it will be able to make deliveries by appointment and / or time and / or fixed days.

12.3 In the event of non-delivery of goods due to incorrect address provided by the User or accomplished stocks in the warehouses of the courier / carrier and / or otherwise for any reason attributable to the user's behavior, a new shipment will be possible ONLY by prior payment of same as detailed from Regina Coeli Srl.

13. Delivery of Goods

13.1 Upon delivery of the goods the User is required to check:

• that the number of packages delivered is as specified in the transport document;

• that the packaging is intact and not altered even in the closing strip.

13.2 In case of tampering and / or breaks you must immediately challenge the shipment and / or delivery using the document received by courier or by another operator and adding the words "subject to control GOODS FOR ....." (indicate motivation). the user then must report any damage within three days of receipt of goods in the manner prescribed by the operator who performed the shipment.

14. Right of withdrawal

14.1 The right of withdrawal is regulated by law Art. 64 of the Consumer Code as well as amended by DECREE 21 February 2014, n. 21. The User who holds the position of consumer referred to in section 3.2 is entitled to terminate the contract for any reason and without penalty within 14 days and without incurring any costs other than those referred to in Article 56, paragraph 2, and Article 57 of that decree. Note: may not exercise the right of withdrawal those who purchase with VAT

15. Methods of Withdrawal

15.1 The right of withdrawal must be exercised in the following ways:

• The product purchased must be returned intact and in original unopened, complete in all its parts (including packaging and any documentation and accessories: manuals, sticks, etc.);

• to exercise this right, the User must send Regina Coeli Srl a communication via email at info@agar-bike.com within 14 working days from the date of delivery of the goods;

• once the notification referred to above, and received acknowledgment of receipt by the Regina Coeli Srl, the User will be required to send the product at its own expense - subject to regular and sufficient packaging in its original packaging - by express courier , together with a copy of the receipt to the following address: Regina Coeli Srl, Via Valentini n. 10, 59100, Prato (IT).

15.2 The consignment until receipt in our warehouse is under the full responsibility of the User. Regina Coeli Srl is not responsible in any way for damage and / or theft / loss of goods returned by uninsured shipments. 

16. Returned Goods and Refunds

16.1 The goods must be returned to the company without undue delay and in any event within 14 (fourteen) days from the date when the user has sent the same its decision to terminate the contract.

16.2 Without prejudice to any repair costs for damage to the original packaging, Regina Coeli Srl will reimburse the User the full amount within 14 (fourteen) days from the day when he is informed of the User's decision to withdraw from the contract to Article 54.

16.3 Regina Coeli Srl executes the payout under Article 16.2 using the same means of payment used by the customer for the initial transaction, unless the user has expressly agreed otherwise and provided that does not incur any fees as a result of such reimbursement.

17. Forfeiture of the right of withdrawal

17.1 The Customer loses the right of withdrawal and the consequent right to reimbursement in the event that Regina Coeli Srl ascertain whether there is also only one of the following conditions:

• Use part of the property and any supplies;

• lack of external packaging and / or package, original interior;

• absence of product components (accessories);

• the product is damaged for causes other than its transport

17.2 In the above cases Regina Coeli Srl will return the goods to You by charging the shipping costs.

18. Applicable law 

18.1 The purchase contract concluded on the Site is governed by Italian law.

18.2 E 'without prejudice' application to Users consumers who do not have their habitual residence in Italy of the provisions would be more favorable and mandatory provided by law of the country where they have their habitual residence, in particular in relation to the period for ' exercise the right of withdrawal, the deadline for the return of the Products, in case of exercise of this right, the modalities and communication formalities thereof and in the legal guarantee of conformity.

18.3 Note that in the case of user consumer, to any dispute concerning the application, implementation and interpretation of these Terms of Sale shall be competent General of the hole location in which the user resides or is domiciled. In the case of non-consumer user, to any dispute concerning the application, implementation and interpretation of these General Conditions of Sale is exclusively competent to Prato hole.

18.4 The person who is resident in an EU member state other than Italy, may also have access, to any dispute concerning the application, implementation and interpretation of these Terms of Sale, the European procedure established for disputes modest, by Regulation (EC) No. 861/2007 of 11 July 2007, provided that the amount in dispute does not exceed, excluding interest, fees and expenses, Euro 2,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu.

19. Tips / Reports / Complaints

19.1 For any suggestions, complaints and / or reports, you can write to info@agar-bike.com

20. Contacts

20.1 General Informations & Customer Service:

Mail: info@agar-bike.com

Legal and operative office: SOCIETA’ REGINA COELI SRL

VIA VALENTINI N. 10, 59100, PRATO

VAT number / Codice Fiscale 02243270978

Iscr. Reg. Imprese: Prato 21/07/2012